Purchase returns

Return Form of goods of proper quality
Return Form for defective goods
Cancellation of the order (order):
  1. Order in online store ln-family.com can be cancelled at any time before payment and delivery.
  2. To cancel an Order must notify by phone the call centre in Moscow:+7 (495) 776-87-80 (for weekday, from 10: 00 to 19: 00 GMT) or by e-mail:a.khabalova@ln-family.com.
  3. In case of cancellation/partial cancellation of the prepaid Order initiated by the Seller, the return of the Goods value is made mandatory providing the Buyer with an e — mail indicating the payment details sent to the address: a.khabalova@ln-family.com from the email address specified when Ordering.
General provisions on the return of Goods:
  1. Claims for the return of the amount paid for the Goods shall be satisfied within 10 days from the date of receipt by the Seller of the corresponding requirement (Art. 22 of the Law of the Russian Federation «on protection of the rights of consumers»).
  2. When returning the goods by the Buyer of proper quality due to the wrong size, color, style, only the cost of the Goods is refundable. The shipping cost does not kompensiruet.
  3. Сosts for courier services and costs associated with re-crossing the border (customs duties, tax payments) paid by customer.
  4. In case of return of part of the Order, the shipping cost is not refundable regardless of the reasons for the return.
  5. The term of funds transfer to the Bank account depends on the terms established by the internal regulations relevant bank.
  6. The products purchased from other companies are not accepted for return.
  7. In connection with the purchase of goods by remote sale, the right of the Buyer to demand the exchange of Goods appropriate quality for the similar Goods different color, style etc. cannot be implemented for a inability to comply with the exchange rules established by the legislation of the Russian Federation. Buyer, wishing to exchange Goods, has the right to return such Goods in the order established below, and to issue new An order for a similar Product of a different color, size, etc.
  8. If there is a dispute about the causes of defects or the fact of use of the Goods and the safety of it commodity type will be an independent examination of the Goods. The buyer has the right to participate in quality control Goods and challenge the conclusion of the examination in court. Requirements for the return of money paid for the Goods amounts during the examination shall be subject to satisfaction within 20 (Twenty) days from the date of presentation meet the requirements.
  9. In case of refusal of the Buyer of the Goods (return of the Goods) after he made the payment and received it, return The buyer of funds, regardless of the cash or non-cash payment method of the Goods, will be carried out by transfer of the corresponding amount to the Bank account specified by the Buyer or transfer to the Bank account the card from which the payment was made, respectively.
  10. Confirmation of payment with the provision of supporting documents is a prerequisite refund.
Return of goods of proper quality:
  1. Return Of goods of good quality is possible without stating the reasons if the Goods were not in the use, its trade dress (packaging, seals, labels), consumer properties, as well as document, confirming the fact and conditions of purchase of the specified goods (commodity check).
  2. The buyer has the right to refuse the goods at any time before its transfer, and after the transfer of the goods-within 7 days’.
  3. The goods included in the List of goods of good quality, not subject to exchange, are not accepted for return, approved by the Decree of the Government of the Russian Federation of 19.01.1998, № 55, according to which non-refundable or exchange, including goods of good quality.
  4. To return the Goods to the Buyer must:
    1. Carefully pack the Goods (with all accessories and a full set of accessories specified in the documentation for the Goods) in the original packaging of the Seller;
    2. Fill in 2 copies of the application for the return of goods of good quality in the application must be payment details for the refund are indicated:
      • Name;
      • Name of the beneficiary's Bank;
      • BIC Bank beneficiary;
      • Correspondent account;
      • Current account.
      In case of payment by credit card in statement for a refund specify the details of the Bank card from which the payment was made for the returned Goods.
    3. Attach the original or a copy of the sales receipt received from the delivery service or mail receipt in confirmation of payment of the parcel with the returned Goods.
    4. The full package of documents is sent to the Seller through the DHL Delivery only at the address: 125284 Moscow, Polikarpov street, 27, IP Vuokila N.A., 8 (985) 776-87-80.
    5. The return of goods purchased in our store is carried out through the international courier delivery service DHL (hereinafter — courier delivery service) 7 (Seven) calendar days from receipt of goods.
    6. Сosts for courier services and costs associated with re-crossing the border (customs duties, tax payments) paid by customer. (available for the foreign countries)
  5. The goods delivered to foreign countries (all the world) shall be returned by the Buyer exclusively through the offices of DHL.
  6. Return of Goods in other ways than those specified in paragraph 5. prevent.
  7. Return of goods by post is at the expense of the Buyer.xpense of the Buyer.
  8. Sending the returned Goods by cash on delivery is not allowed. The buyer is responsible for all risks associated with non-compliance with the order of return. Cost of shipping And return shipping costs shipment to the Buyer is not compensated.